Refund Policy

This policy reflects the EU Consumer Rights Directive 2011/83/EU, the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the UK Consumer Rights Act 2015. Nothing here limits your statutory rights.

1. Refunds within the withdrawal period

If you are a consumer and cancel within 14 days of entering the contract, we will refund all payments within 14 days of receiving your notice, using the original payment method, at no cost to you.

2. Services started at your request

If you expressly asked us to begin work during the 14-day period, you will receive a refund minus a proportionate amount for the work already performed up to your cancellation.

3. Services not performed with reasonable care

Under the Consumer Rights Act 2015 and equivalent EU rules, if a service is not delivered as agreed or with reasonable care and skill, you may request a repeat performance or, where that is not possible, an appropriate price reduction or refund.

4. Business clients

For business-to-business contracts, deposits cover reserved studio time and are non-refundable once work has started, unless otherwise agreed in writing. Completed and approved milestones are not refundable.

5. How to request a refund

Email contact@amberti-studio.online with your name, invoice number and reason. We aim to respond within 5 business days.